KCOM Broadband deals
Virgin Media is the only major provider that offers broadband without a landline. Other ISPs use the BT Openreach network to provide services and that requires an active telephone line. Learn more about why you (probably) need a phone line to get broadband

Whoops! No packages match those filters.

Please try selecting different options or restart your search :-)

Struggling to find the perfect deal? Drop us an email at [email protected] and we'll try our very best to help!


KCOM Lightstream Full Fibre 175

average speed*
TV not included
24 month

£29.99 per month

(prices may change during contract)

£24.99 up-front cost

KCOM Lightstream Full Fibre 300

average speed*
TV not included
24 month

£34.99 per month

(prices may change during contract)

£24.99 up-front cost

KCOM Lightstream Full Fibre 500

average speed*
TV not included
24 month

£39.99 per month

(prices may change during contract)

£24.99 up-front cost

KCOM Lightstream Full Fibre 900

average speed*
TV not included
24 month

£49.99 per month

(prices may change during contract)

£24.99 up-front cost

Can't find the right deal? 😕 Let us help! 🤓

With literally thousands of different packages, speeds and other various options available across all the broadband, TV & phone providers it's nigh on impossible to list them all.

We'd love to help you find the perfect deal though! Please email us at [email protected] (or message us on Facebook if you'd prefer) with a brief description of what you're looking for and we'll get right back to you! ❤️

What packages do KCOM Broadband offer?

KCOM'S Lightstream broadband is Fibre To The Home (FTTH). This means that the fibre doesn't end at the cabinet like most other providers - it's taken all the way to your home. As a result they can offer some of the fastest speeds in the UK.

  • Full Fibre Lite - 30mb average download speed and 5Mb estimated upload speed
  • Full Fibre 175 - 175Mb average download speed and 50Mb estimated upload speed
  • Full Fibre 300 - 300Mb average download speed and 75Mb estimated upload speed
  • Full Fibre 500 - 500Mb average download speed and 100Mb estimated upload speed
  • Full Fibre 900 - 900Mb average download speed and 180Mb estimated upload speed

All packages come with unlimited downloads on a 24 month contract.

What is KCOM Flex?

Flex is KCOM’s low income broadband tariff for those customers who receive financial support. If you meet the criteria, you can get 30Mbps Lightstream Full Fibre broadband for just £14.99 per month on a 30 day rolling contract.

The Flex tariff is only available to those in postcodes HU1 to HU17 who receive one or multiple of the following:

  • Income Support
  • Pension Credit
  • Job Seekers Allowance
  • Housing Benefit
  • Personal Independence Payment
  • Attendance Allowance
  • Universal Credit, with zero earnings
  • Care Home residents and Lifeline customers who are referred to us via Social Services
  • Care Leavers
  • Employment and Support Allowance (EAS) (Income related)

Lightstream Flex terms and conditions

Does KCOM Broadband include a home phone line?

KCOM broadband is FTTP. This means no copper telephone wires are used at any point in the connection, so there is no traditional landline. Instead, KCOM offer a digital phone line which uses your internet connection.

All new Lightstream full fibre broadband customers will be set up with a new digital landline for free. This will give you the line only with calls charged at pay-as-you-go rates. If you want to add a call plan then you can choose from:

  • UK Landlines - £5 per month
  • UK Landlines and Mobile - £10 per month
  • All-inclusive - £18 per month
  • International - £10 per month

It’s important to note that because your new phone line will use your internet service, if there is a power outage or your broadband goes down then your phone line won’t work and you will have to rely on a mobile phone.

What is KCOM Smart WiFi?

KCOM Smart WiFi s a mesh WiFi system which uses WiFi 6 access points to boost your Lighthub routers signal, giving you seamless whole home coverage even in those hard to reach spots.

These access points are easy to install, simply plug them in and optimise using KCOM’s MPro app. They cost £5 per month, per access point. KCOM say the average home should only need 1 access point - but you can order up to 3.

What router do you get with KCOM broadband?

All KCOM broadband packages come with a Lighthub-A router.

The Lighthub-A router has four Ethernet ports, a Gigabit WAN port, USB, plus n and ac standard Wi-Fi. The Latest chipset and improved antennae position help achieve a stronger wireless signal that reaches further around the home. Band-steering automatically optimises the performance to each device by selecting the best possible channel and frequency so that everyone gets the best possible experience, all of the time.

Why choose KCOM Broadband?

Reliable real fibre broadband direct to your home

KCOM's network is Fibre To The Home (FTTH) or "real fibre broadband". Unlike most providers who only offer fibre to the cabinet (FTTC), KCOM's real fibre broadband means they can offer packages with average speeds of 30, 75, 200, 400 and 900Mb - some of the fastest speeds in the UK.

100% renewable energy

All energy used in KCOM's real fibre broadband is from renewable sources.

24/7 customer support from local experts

KCOM's customer service and tech support teams are based in Hull and available 24/7.


From set-ups to breakdowns, KCOM's experts are ready to get you up and running. You can take your equipment to their MyTech service desk in the KCOM shop on Carr Lane and they'll do everything possible to get it working.

WiFi Hotspots

Stream music and check your emails whilst you're out and about and save your mobile data for when you need it.

KCOM Parental controls

KCOM Parental controls lets you choose how much of the internet you would like you and your family to see. It's easy to set up and will help you make sure that your family is safe using the internet in your home.

Frequently asked questions

Why is broadband different in Hull?

UK phone companies were originally much smaller and more scattered around the country. Over time, most of them were absorbed into the Post Office Telephone Group - which later became BT. The network in Hull and its surrounding area, however, remained independent, eventually becoming the KCOM we know today.

Read our guide on broadband in Hull.

Can I get broadband with another supplier in Hull?

There is no Openreach or Virgin Media network in the Kingston upon Hull area, meaning the vast majority of providers available in the rest of the UK are a no go. If you really don’t want to go with KCOM, then a 4G/5G mobile connection is probably the next best option. There are also a few local providers such as Pure Broadband, Wisper Broadband and Giganet.

Can I get a TV package with KCOM?

KCOM used to offer a TV service, but sadly this was cancelled in 2006. Customers can subscribe to Sky TV as this comes via satellite dish. However, as BT and Virgin Media do not operate in the area, you are unable to get a package with them.

How fast is KCOM Broadband?

KCOM’s real fibre broadband has a range of broadband speeds from 30Mb up to 900Mb - some of the fastest speeds in the UK.

How much does KCOM Broadband cost?

How much you spend depends on the package you choose. KCOM Broadband packages start from £29.99 per month. View all the latest KCOM Broadband deals.

How do I switch to KCOM Broadband?

Switching to KCOM Broadband couldn't be easier. Once you have found the deal you want, simply click the ‘View Deal’ button. This will take you to KCOM’s website, who will guide you through the rest of the process. Or you can click the link below to go direct to the KCOM website.

Visit KCOM's website

If your current provider is Virgin Media then you will need to let them know that you're leaving and it's up to you to coordinate the end of one contract and the start of another.

If you're choosing a broadband package and are currently with another provider that uses the Openreach network, then they will do the contacting on your behalf.