Sky WiFi Max is an optional add-on for eligible Sky Broadband customers that provides enhanced WiFi features, additional security, parental controls and a guarantee of minimum WiFi speeds in every room. It costs from £6 a month, although it is included at no extra cost with Sky Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ packages.
The main benefit of Sky WiFi Max is its WiFi coverage guarantee. Depending on your broadband package, Sky guarantees minimum WiFi speeds of 10Mbps or 25Mbps in every eligible room. If Sky cannot resolve a coverage problem after troubleshooting and an engineer assessment, you may be entitled to a credit for one month's broadband subscription, including WiFi Max, and can cancel the add-on without early termination charges.
However, WiFi Max comes with a 24-month minimum term, and the guarantee has conditions. Here's what Sky WiFi Max includes, how the guarantee works, which customers can get it and whether it's worth paying extra.
What is Sky WiFi Max?
Sky WiFi Max is a broadband add-on designed to improve wireless coverage around your home and give you more control over your home network.
It builds on Sky's standard broadband service by adding enhanced WiFi coverage support, security features, parental controls and device prioritisation. Eligible customers can also benefit from Sky Max Pods if their existing equipment cannot deliver the guaranteed speeds throughout their home.
Sky WiFi Max includes:
- A WiFi coverage guarantee: minimum speeds of 10Mbps or 25Mbps in every eligible room, depending on your broadband package.
- A compatible Sky hub: eligible customers receive a Sky Max Hub or, where applicable, the Gigafast+ Hub.
- WiFi extenders: up to three Sky Max Pods may be provided if needed to meet the guaranteed speeds.
- Advanced security: protection against suspicious and potentially harmful websites, subject to activation.
- Parental controls: tools to manage internet access and screen time.
- Device prioritisation: give one selected device priority on your WiFi connection.
- Engineer support: eligible evening and weekend WiFi engineer visits without the usual additional surcharge.
- Sky Mobile outage data: qualifying Sky Mobile customers can receive additional data when their broadband service suffers a qualifying outage.
Sky WiFi Max costs from £6 a month, with the exact price depending on the offer available. It is included at no extra cost with Sky Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ packages.
How much does Sky WiFi Max cost?
Sky WiFi Max is available as a paid add-on from £6 a month. The exact price may vary according to the broadband deal and any promotional offer available when you order.
| Sky broadband package | Sky WiFi Max cost |
|---|---|
| Eligible standard fibre and Full Fibre packages | From £6 a month |
| Full Fibre 2.5 Gigafast+ | Included at no extra cost |
| Full Fibre 5 Gigafast+ | Included at no extra cost |
Important: Sky WiFi Max has a 24-month minimum term. Check the price, contract dates and any early termination charges before adding it to an existing broadband subscription. Sky's prices and package eligibility can change, so confirm the current terms when ordering.
You should also check whether the add-on starts a new minimum term for your existing services. Do not assume that adding WiFi Max leaves your current contract end date unchanged.
What is the Sky WiFi Max Guarantee?
The Sky WiFi Max Guarantee promises a minimum WiFi download speed in every eligible room of your home. If you cannot achieve the guaranteed speed, Sky will investigate the problem and may provide additional equipment or arrange an engineer visit.
If the problem remains unresolved after the required checks, you may be able to claim a credit for one month's broadband subscription, including the WiFi Max charge, and cancel WiFi Max without early termination charges.
What speeds does Sky guarantee?
The published guarantee varies according to your broadband package.
| Eligible Sky Broadband package | Minimum guaranteed WiFi speed in every room |
|---|---|
| Superfast 35 | 10Mbps |
| Superfast | 10Mbps |
| Full Fibre 75 | 10Mbps |
| Full Fibre 100 | 10Mbps |
| Ultrafast | Not eligible for WiFi Max under the published exclusions |
| Full Fibre 150 | 25Mbps |
| Full Fibre 300 | 25Mbps |
| Full Fibre 500 | 25Mbps |
| Full Fibre Gigafast | 25Mbps |
| Full Fibre 2.5 Gigafast+ | 25Mbps |
| Full Fibre 5 Gigafast+ | 25Mbps |
These are minimum guaranteed WiFi speeds in individual rooms, not the headline download speeds advertised for the broadband package. Sky's published guarantee also covers Full Fibre 1.6Gbps in its newer range, but check the applicable terms for that package when ordering.
A 25Mbps guarantee does not mean a 900Mbps or multi-gigabit broadband connection will deliver that speed to every device. The guarantee sets a minimum threshold for room coverage, not the maximum speed you should expect.
How do you claim under the WiFi Max Guarantee?
There are several conditions to meet before a claim can be made.
- Wait for the guarantee to start. It begins 14 days after Sky Broadband and WiFi Max have been activated.
- Check your connection. Use Sky's recommended checks and the My Sky app to investigate WiFi coverage.
- Turn off Device Priority. You must disable device prioritisation before assessing coverage through the My Sky app.
- Work with Sky to resolve the problem. Sky may troubleshoot the connection remotely, provide Sky Max Pods or arrange an engineer visit.
- Claim if the problem remains unresolved. If the guaranteed speeds still cannot be achieved after the required assessment, you may qualify for the money-back remedy.
The credit is for one month's broadband subscription, including WiFi Max, and is applied to your Sky account. Eligible customers can also cancel the WiFi Max add-on without early termination charges.
What are the limitations of the guarantee?
The guarantee comes with important restrictions:
- It applies to eligible rooms inside your home, not gardens or separate external buildings such as sheds and garden offices.
- It is limited to one claim per address.
- You must be paying for the relevant broadband service and be within the applicable minimum term.
- You must use the compatible Sky Max Hub or Gigafast+ Hub and any Sky Max Pods required under the guarantee.
- Device Priority must be switched off when checking coverage.
- The guarantee does not remove all the normal conditions attached to your broadband service.
Sky Full Fibre Gigafast
1£29 per month
(prices may change during contract)
No up-front costWhat router do you get with Sky WiFi Max?
Sky WiFi Max comes with compatible Sky equipment. Depending on the package and equipment already installed, this may be the Sky Max Hub or the newer Gigafast+ Hub.
Sky Max Hub
The Sky Max Hub supports WiFi 6, a wireless standard designed to improve efficiency and performance when multiple compatible devices share a network.
It is intended to provide reliable coverage for everyday activities such as video streaming, gaming, browsing and video calls. However, the performance you receive depends on factors including your home's layout, interference, the distance between devices and the capabilities of your connected equipment.
Sky Gigafast+ Hub and WiFi 7
Sky's newer Gigafast+ Hub supports WiFi 7 and is available with eligible high-speed Full Fibre packages, including Full Fibre 1.6Gbps and the 2.5 and 5 Gigafast+ packages.
WiFi 7 can deliver improvements in wireless performance when used with compatible devices. Older phones, laptops and smart-home equipment can still connect using the WiFi standard they support.
Does WiFi Max automatically give everyone WiFi 7? No. The hardware you receive depends on your broadband package and eligibility. Check which hub is included in your specific deal.
What are Sky Max Pods?
Sky Max Pods are WiFi extenders designed to improve coverage in areas where the main hub's signal is weaker.
They work with compatible Sky equipment to extend the wireless network around your home. Sky may provide up to three pods if your connection does not meet the WiFi Max Guarantee.
Pods can be useful in larger homes, properties with thick walls or buildings where the router is located far from frequently used rooms.
They are not a guarantee of full broadband speed everywhere. Their purpose is to help achieve the minimum speeds promised under the WiFi Max Guarantee.
Sky Max Pods are loaned to customers and must be returned if the WiFi Max subscription is cancelled.
What other features does Sky WiFi Max include?
Advanced security
Sky WiFi Max includes advanced security features intended to help block suspicious or potentially harmful websites before you visit them.
Advanced Security must be activated in the My Sky app. It is a useful extra layer of protection, but it should not be treated as a replacement for keeping devices updated or using appropriate security software.
Parental controls
Parental controls let you manage aspects of internet access for devices on your home network. These tools can help parents manage screen time, set restrictions and create a more suitable online environment for children.
The controls are managed through the My Sky app. The precise options available depend on the app and service configuration.
Device prioritisation
Device Priority allows you to select a device that should receive enhanced connection performance. This could be a laptop used for work calls, a games console or a television streaming live sport.
Other devices remain connected, but the prioritised device is given preference.
It cannot increase the speed supplied by your broadband connection or eliminate every WiFi problem. It is intended to help manage performance when several devices are competing for network resources.
Remember that Device Priority must be switched off when checking whether you qualify under the WiFi Max Guarantee.
Evening and weekend engineer visits
WiFi Max includes the waiver of the usual additional surcharge for eligible evening and weekend WiFi engineer visits. This can be useful if you cannot easily arrange an appointment during standard working hours.
Extra Sky Mobile data during broadband outages
If you are also a Sky Mobile customer, you may receive 2GB of data in your Sky Piggybank for each qualifying broadband outage.
The published terms specify that an outage must last at least 30 minutes. Credits are limited to three per calendar month and 24 in any 24-month period. Allow up to 24 hours for the data to appear.
This benefit is only useful if you are a qualifying Sky Mobile customer, and it does not mean every broadband interruption automatically qualifies.
Is Sky WiFi Max worth it?
Sky WiFi Max can be worthwhile if you regularly experience weak WiFi coverage, need additional control over your home network or want the reassurance of the enhanced coverage guarantee.
However, it is not essential for every Sky Broadband customer.
Reasons to consider Sky WiFi Max
- You have WiFi dead spots in bedrooms, upstairs rooms or other areas of your home.
- Several people regularly stream, game or make video calls at the same time.
- You want additional parental controls and network security features.
- You would benefit from Sky's coverage troubleshooting, pods and engineer support.
- You are taking a qualifying package where WiFi Max is included at no extra cost.
Reasons you might not need it
- Your existing WiFi already provides reliable coverage throughout your home.
- You only use a few devices and rarely experience connection problems.
- You already have a suitable mesh WiFi system and do not need Sky's coverage guarantee.
- You would rather avoid committing to a separate 24-month add-on contract.
If your broadband is slow even when you connect directly to the router, WiFi Max may not solve the underlying problem. A weak broadband line, network fault or package that does not meet your household's needs requires a different solution.
Is the WiFi Max Guarantee good enough?
The guarantee is useful as a minimum service commitment, but the thresholds are modest compared with the headline speeds of modern Full Fibre broadband.
A 10Mbps or 25Mbps connection can be sufficient for everyday browsing, video calls and many streaming activities. However, it is much slower than the speed available to a customer on a 900Mbps or multi-gigabit package.
The value of the guarantee is therefore not that it promises maximum broadband performance in every room. It gives customers a minimum coverage threshold and a remedy if Sky cannot achieve it under the guarantee's conditions.
Our verdict
Sky WiFi Max is worth considering if your main problem is poor WiFi coverage around your home, particularly if you would benefit from Sky Max Pods, additional network controls or the coverage guarantee.
The biggest advantage is the combination of coverage support and the option to claim money back if Sky cannot meet the specified minimum speeds. The main drawbacks are the 24-month minimum term, the relatively low guaranteed speeds compared with premium broadband packages, and the conditions attached to making a claim.
If your WiFi already works well, paying extra for WiFi Max may offer little practical benefit. Compare the available Sky broadband deals and check whether WiFi Max is included before deciding.
Frequently asked questions
How much does Sky WiFi Max cost?
Sky WiFi Max costs from £6 a month as an add-on, although the exact price depends on the offer available. It is included at no extra cost with Sky Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ packages.
Is Sky WiFi Max included with Sky Broadband?
Not with every package. WiFi Max is an optional paid add-on for eligible packages, but it is included at no extra cost with Full Fibre 2.5 and 5 Gigafast+. Check the terms of your specific deal before ordering.
Is Sky WiFi Max a 24-month contract?
Yes. Sky's current published terms specify a 24-month minimum term for WiFi Max. Early cancellation may incur charges unless you qualify for the cancellation remedy under the WiFi Max Guarantee.
What speed does Sky WiFi Max guarantee?
Sky guarantees at least 10Mbps in every eligible room on Superfast 35, Superfast, Full Fibre 75 and Full Fibre 100 packages. The published guarantee is 25Mbps for eligible faster packages, including Full Fibre 150, 300, 500 and Gigafast. The applicable terms should be checked for newer packages.
Does Sky WiFi Max include WiFi extenders?
Sky may provide up to three Sky Max Pods if your home does not meet the guaranteed WiFi speeds. These are supplied as needed under the service's conditions rather than being a promise that every customer receives three pods.
Can I cancel Sky WiFi Max if it doesn't work?
If you meet the WiFi Max Guarantee's conditions and Sky cannot resolve the coverage problem after the required troubleshooting and engineer assessment, you can qualify for a credit for one month's broadband subscription, including WiFi Max, and cancel the add-on without early termination charges. Ordinary cancellation outside this guarantee may incur charges.
Does Sky WiFi Max give you a better router?
Eligible customers receive a compatible Sky Max Hub or Gigafast+ Hub, depending on their package and existing equipment. The Sky Max Hub supports WiFi 6, while the Gigafast+ Hub supports WiFi 7. Do not assume that every WiFi Max subscription includes WiFi 7 hardware.
Is Sky WiFi Max available to Sky Q customers?
Eligibility depends on the services and equipment involved. Sky's published WiFi Max terms exclude Sky+ TV packages, as well as certain broadband packages. Check your current Sky TV and broadband configuration rather than relying on older claims that WiFi Max is unavailable to all Sky Q customers.
Does Sky WiFi Max include extra Sky Mobile data?
Qualifying Sky Mobile customers can receive 2GB of data for a full broadband outage lasting at least 30 minutes. The allowance is capped at three credits per calendar month and 24 credits in any 24-month period.
Is Sky WiFi Max better than a mesh WiFi system?
Not necessarily. Sky WiFi Max offers a managed service with Sky equipment, support and a coverage guarantee. A separate mesh system may offer more flexibility or better performance in some homes, but it will not automatically qualify for Sky's guarantee. Consider your home's layout, existing equipment, cost and need for provider support before choosing.