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Virgin Media launches Intelligent WiFi Plus

Virgin Media's new game changing WiFi service will give customers the UK’s fastest widely available broadband in more areas of their home.

Posted: January 13, 2021
Virgin Media launches Intelligent WiFi Plus

Research reveals more than half of Brits have experienced in-home WiFi issues with the bedroom suffering from the worst WiFi signal of any room in the house. The new Intelligent WiFi Plus will power Virgin Media’s fastest and most reliable service to date in every corner of the house (no matter how many devices you have connected to your router).

It comes in two parts: Intelligent WiFi and Intelligent WiFi Plus.

Intelligent WiFi

Intelligent WiFi comes in the form of an automatically deployed software upgrade to its Hub 3 and Hub 4 routers, and involves enhanced channel optimisation to manage bandwidth and adaptive band steering to ensure devices are on the right frequency.

New Features of Intelligent WiFi:

  • Channel optimisation 2.0: More channels have been included into the existing channel optimisation technology, which is designed to keep gadgets out of WiFi traffic jams. With more 5GHz channels available, mostly used by newer devices, Intelligent WiFi Plus will reduce WiFi traffic delays even further by finding quieter channels for devices to use.
  • Adaptive band steering: This improvement analyses WiFi use continuously and adapts device connections to help make sure that they are on the right WiFi frequency at the right time. This helps to ensure in-home WiFi is optimised with all gadgets able to perform at their very best.
  • In-home roaming: This slick new feature makes the most of the new Intelligent WiFi Pods to predict which WiFi Pod or Hub is best for a device to connect to. It uses WiFi signal strength around the home and determines how busy things are at certain times of day to choose the best point of access for each connection.

Existing Virgin Media customers with Hub 3 or Hub 4 routers will be able to benefit from the new Intelligent WiFi features, which have been rolled out at no extra cost.

Intelligent WiFi Plus

The super-smart Intelligent WiFi Plus service includes new Intelligent WiFi Pods, which pack in next-level mesh WiFi technology to create a connectivity bubble that covers the whole home – including those hard-to-reach broadband blackspots.

The new WiFi Pods come exclusively with Intelligent WiFi Plus and can be simply plugged in and moved to any location in the home. The WiFi Pods connect to your Hub wirelessly, and work together to continuously monitor your WiFi performance and see off any blackspots. They use cloud technology to learn how you use WiFi (where you use it, what devices you connect and the time of day you use them), and constantly update themselves to create the best conditions for your household. The WiFi Pods are also designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference.

Unlike traditional boosters which create a separate WiFi network, mesh networks seamlessly move your device between the nodes throughout your home. This means your device will always be connected to the node with the strongest signal.

Intelligent WiFi Plus is our most advanced and impressive WiFi service to date that will help remove broadband blackspots and bring faster and more reliable speeds throughout the home. Whether our customers are working, streaming, browsing, playing or keeping connected online, the combo of new Hub features and WiFi Pods provides a step change in connectivity that won’t let you down.
Jeff Dodds, Chief Operating Officer at Virgin Media

Intelligent WiFi Plus is available at no extra cost for Ultimate Oomph and Gig1 customers with other Virgin Media customers able to upgrade to the new service for just £5 per month. Customers can request the new service by calling customer care and most Hub 3 customers can order via the Connect App.

Upon sign up, a WiFi Pod will be sent in the post and doesn’t require an engineer visit to set up. The WiFi Pods can be simply placed between a strong-signal spot and low-signal spot in a home and will automatically build a mesh network to bring faster speeds to more rooms in the house.

View All Virgin Media Deals

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